Gleeson awarded the 2024 “Gold Award” for customer satisfaction by In-house Research

Gleeson Homes, the high quality, affordable housebuilder, is delighted to have been awarded the 2024 “Gold Award” for customer satisfaction by the industry recognised, In-house Research Ltd.

In-house Research Ltd is an award-winning, independent market research company helping businesses throughout the UK to lead the way with customer experiences, employee engagement, product innovation and brand recognition. The 2024 Housebuilder Customer Satisfaction awards recognise housebuilders who have achieved an exceptional level of customer satisfaction, as determined by feedback from new homeowners.

In-house Research Ltd spoke to new homeowners of over 90 UK housebuilding brands and collected over 15,000 responses to uncover which developers are excelling in customer service. Based on over 900 in-depth telephone interviews with customers who purchased a new Gleeson home in 2023, over 94% of customers stated that they would recommend Gleeson, presenting Gleeson with 'Gold Award' status.

"This result reflects the commitment and hard work of our regional operational teams, as well as the Central Support functions at our Head Office in Sheffield. In 2024, our focus remains on providing high quality, affordable homes to those who need them most, and we will continue to do this with a 'Customer First' approach – an ethos that runs throughout the business. Our customers are at the heart of everything we do, and this award is an accolade to our ongoing commitment to delivering a quality service and experience, every time."

Mark Phelan, Group Customer Experience Director at Gleeson Homes